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UnitedHealth Group IT Product Consultant – CIC Implementation- W Valley City, UT or Telecommute in West Valley City, Utah

The individual in this role will provide a detailed level of support and guidance on a clinical coding software application during the implementation phase. This person will also provide input on the system setup of the clinical coding software application.

The IT Product Consultant is responsible for the successful integration and configuration of various clinical editing solutions by new and existing customers. The successful candidate will have a strong healthcare background and industry knowledge as well as specific clinical coding experience that will allow them to provide consulting on how best to configure our solutions into our customers’ existing business practices and fully optimize to allow for the greatest return on their investment.

You’ll enjoy the flexibility to telecommute* from anywhere within the U.S. as you take on some tough challenges.

Primary Responsibilities:

  • Assist clients with initial setup of the software during implementation

  • Assist in best practices of business decisions for setup of the application

  • Support new customers of the software until transition to support in order to build and maintain strong business relationships

  • Participate in onsite project kickoff where customer implementation team is brought up to speed on solution features, functions and capabilities

  • Participate in weekly calls and follow-up on any specific task assigned

  • Document correspondence and activity

  • Documenting workflow process

  • Troubleshoot client issues during implementation

  • Identify critical client issues and communicate them to the appropriate staff for resolution / prevention

  • Assist in updating implementation documentation

  • Assist clients with go-live activities, testing and support (on-site or remote)

  • Assist customer through the design phase of the project providing business and product consulting and guidance on how best to integrate, configure, and operate the solution to meet the customers business needs and requirements

  • Provide onsite training to customers as needed

  • Research and resolve customer questions and issues as a result of testing

  • Assist as necessary in scoping new and existing customer opportunities to ensure that implementation work effort is estimated appropriately prior to completing the sales cycle

  • Coordinates with Project Management to prepare the Implementation Plans and Statements of Work that include detailed requirements for the project specific to a customers’ business processes

  • Act as a point of escalation/liaison with client management team to drive issue resolution for clients across the business

Required Qualifications:

  • 5+ years of experience / knowledge of the healthcare industry and/or clinical experience

  • CPC certification (OR must be obtained within one year of hire date if not currently certified)

  • 3+ years of experience with claims processing and/or coding or equivalent implementation experience

  • 5+ years of experience / working knowledge of multiple practice management systems and healthcare industry practices and processes

  • Working knowledge of client-server concepts and relational databases.

  • Proficiency in Microsoft Word and PowerPoint

  • Intermediate level of proficiency in MS Excel

  • Ability to travel up to 25%

Preferred Qualifications:

  • BA/BS degree in healthcare or business related field

  • Medical coding experience

  • Medical coding certification

  • Strong clinical background

  • Strong presentation skills

  • Background in working directly with external clients

  • Background with participating in the implementation of a project

  • Payer and/or provider experience

  • Solid customer service experience

  • Claims Manager end-user experience

  • EDI/X12 experience (implementation or support)

Careers with Optum. Here's the idea. We built an entire organization around one giant objective; make health care work better for everyone. So when it comes to how we use the world's large accumulation of health-related information, or guide health and lifestyle choices or manage pharmacy benefits for millions, our first goal is to leap beyond the status quo and uncover new ways to serve. Optum, part of the UnitedHealth Group family of businesses, brings together some of the greatest minds and most advanced ideas on where health care has to go in order to reach its fullest potential. For you, that means working on high performance teams against sophisticated challenges that matter. Optum, incredible ideas in one incredible company and a singular opportunity to do your life's best work.(sm)

*All Telecommuters will be required to adhere to UnitedHealth Group’s Telecommuter Policy.

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.

Job Keywords: IT Product Consultant, CIC Implementation, West Valley City, UT, Utah, Telecommuting, Telecommute, Working from Home, Medical Coding, Clinical, Claims, Claims processing, Excel, implementation, Healthcare, Practice Management

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