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InComm US-UT-Sandy Type Full-Time Overview Leveraging deep integrations into retailers' point-of-sale systems, InComm provides connectivity to a variety of service providers that allow consumers to conduct everyday business at more than 450,000 points of retail distribution worldwide. Whether those consumers are activating prepaid products, paying bills, enjoying real-time discounts through a membership card, purchasing digital goods in-store or adding funds to an online account, InComm is there to provide unique gift-gifting opportunities, cater to on-the-go shoppers, deliver added value through loyalty programs and serve cash-based consumers. With 186 global patents, InComm is headquartered in Atlanta with a presence in over 30 countries in North and South America, Europe and the Asia-Pacific region. Learn more at www.incomm.com or connect with us on www.twitter.com-incomm , www.facebook.com-incomm , www.linkedin.com-company-incomm or www.incomm.com-blog . About This Opportunity The Systems Analyst II will analyze, monitor, and support the Customer Care Platform applications while driving customer satisfaction from Merchants, Account Managers and Customer Service teams. The Systems Analyst II oversees the production ecosystem to support these applications and ensures maximum uptimes. The Systems Analyst is also responsible for resolving escalated support incidents and effectively communicating the solution. This position is the focal point to the platform, ensuring operational and process excellence. Responsibilities Work effectively alone and in a team environment with quality and timely results. Able to work under tight deadlines while providing high-quality work. Continuously monitor the platform for operational excellence elements for process improvements. Participate in new implementations by changing configurations and testing for onboarding new partners. Strong partnership with Development Teams. Parse, analyze and understand system log files. Customer Service orientation with the ability to effectively interact with users of all levels. Answering questions from customers and prospective customers about the features and capabilities of our system Excellent written and oral communication skills. Able to proactively address system issues that have potential impact for the corporation. Strong research, analytical, and troubleshooting skills Support after hours' coverage-escalation. Plan solutions and coordinate with development team. Provide design considerations and write technical requirements. Procure, configure and maintain toolsets in support of various platform-application operations activities Collaborate with QA testing in the research and writing of test cases along with participating in system testing. Engaged in production deployment for coordination and verification as the owner of the platform. Owner of platform and knowledgeable of all operational, monitoring and maintenance activities. Create and maintain documentation on the platform, such as platform details, playbooks, escalation procedures, and any other that becomes a necessity. Creation of current state of system flow that will be used as an artifact for future development and troubleshooting. Qualifications 2 year degree associate's degree in information technology, computer science or a related field. Equivalent work experience or technical certifications may be considered. Minimum 3 to 5 years of IT experience in a similar technical environment Experience supporting production applications High proficiency in Windows Server and network administration including IIS Sound understanding of database basics such as SQL, MySQL, Oracle, etc. (Microsoft SQL Server administration skills a plus) Proficient with MS Office Suite Experience with high-volume transactional processing systems and best practices Excellent organizational