Oracle CX Sales Configuration Lead in Sandy, Utah
An experienced consulting professional who has a broad understanding of solutions, industry best practices, multiple business processes or technology designs within a product/technology family. Operates independently to provide quality work products to an engagement. Performs varied and complex duties and tasks that need independent judgment, in order to implement Oracle products and technology to meet customer needs. Applies Oracle methodology, company procedures, and leading practices.
Operates independently to provide quality work products to an engagement. Performs varied and complex duties and tasks that need independent judgment, in order to implement Oracle products and technology to meet customer needs. Applies Oracle methodology, company procedures, and leading practices. Demonstrates expertise to deliver functional and technical solutions on moderately complex customer engagements. May lead the solution design and implementation aspects of engagement(s) ensuring high quality, integrated software solutions within constraints of time and budget. May act as the team lead on projects, providing coaching, guidance and feedback to develop skills of team members. Effectively consults with management of customer organizations. Participates in business development activities. Develops and leads detailed solutions for moderately complex projects.
6-8 years of experience relevant to this position including 3-4 years consulting experience preferred. Undergraduate degree or equivalent experience preferred. Product or technical expertise relevant to practice focus. Ability to communicate effectively. Ability to build rapport with team members and clients. Ability to travel as needed.
Oracle is an Affirmative Action-Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veterans status, age, or any other characteristic protected by law.
This is a remote/office based position which may be performed anywhere in the United States except for within the state of Colorado.
Oracle’s mission is to help people see data in new ways, discover insights, and unlock endless possibilities.
At Oracle North America Applications Consulting, we’re building the bridge between Oracle’s innovative technology and the people who use it to achieve incredible things.
Our team focuses on North American based clients using our back office cloud applications. Our resources are primarily located in North America and India. We’re growing fast, and we need technical consultants ready to bring their unique skills, energy, and creativity to help us continuously innovate how we deliver world-class client experiences on cloud applications projects.
Technical Leads**drivethe technical solution design and development for non-routine and complex customer engagement(s), ensuring high quality and integrated solutions. The successful candidate specializes in complex data conversion and has a broad understanding of PAAS and data integration.
This is a client-facing leadership position that allows you to collaborate daily with our customers. This role combines hands-on technical data conversion work, with the interpersonal side of consulting on projects and leading global teams to accomplish complex work efforts.
If you love data and technology, but also enjoy people, you are perfect for this job. Although this role requires deep technical expertise, a big portion of your daily responsibility will include interacting with our clients. From phone calls and emails, to virtual meetings, managing client relationships is very important. You will constantly collaborate with customers on understanding the complexities of their business.
A skilled utility industry practitioner who knows how to reinvent Energy Retail & Customer Services in the new digital world and provide our utility clients with technical industry solutions and services.
Specifically, you will be responsible for leading both data migration and data integration:
- Preparing for, facilitating, and gaining agreement with the client on integration architecture strategy and data migration strategy.
Documenting the integration inventory to list the inbound and outbound interfaces that need to be created or modified.
Writing and testing data conversion scripts. Designing, building and testing inbound and outbound interfaces.
Working with clients and consulting project leaders to gain understanding of project goals, expectations, and challenges.
Leveraging Oracle methodologies, tools, and leading practices.
- Leading global teams to accomplish tasks including:
Writing and testing data conversion scripts.
Preparing for, facilitating, and gaining agreement on integration architecture strategy.
Documenting the integration inventory.
Integration using Oracle Integration Cloud or Service Oriented Architecture Service Oriented Architecture Cloud Services) with Oracle Cloud.
Data Migration into Oracle Cloud.
Reporting and data extraction using Oracle tools.
Oracle Cloud Soap Service and Representational State Transfer (RESTful) Application Programming Interfaces (APIs).
Architecting and developing Integration Strategies, Data Migration Strategies, Reporting Strategies and overseeing the implementation of those strategies (from a technical perspective).
Creating project timelines and communicating with project team members to report progress on execution of assigned tasks in accordance with quality and time allocation.
Following appropriate methodologies to accomplish assigned tasks; consistently utilizing Oracle leading practices and ensuring teams remain in compliance with all project standards.
Identifying risks or issues associated with assigned tasks; taking initiative to proactively alert project leadership of any risks or issues.
Developing long-lasting client relationships, proving yourself as a trusted advisor who our clients can depend on.
In-depth understanding of Cloud technologies Integration strategies (Cloud to Cloud, Cloud to Ground) and Extensibility strategies is a plus.
Nice to have: Autonomous Transactional Processing (ATP).
The life of a Technical Lead
Our entire practice takes a “client first” approach to everything we do. You will design technical solutions for what the client needs—scaled to their business—nothing more, nothing less.
You will work as a trusted advisor for the client, delivering with quality, and predictability. You will strive to exceed the client’s expectations and maintain a culture of accountability by continuously soliciting client feedback—and acting on it.
We need a seasoned data conversion professional who also has experience with data integration and has led teams to successfully deliver solutions for both in a highly complex client environment. In this role, you will be expected to find the right balance between delivery rigor and discipline, creating an exceptional customer experience, and inspiring a global team to perform at its best.
While not required, experience in HCM (Human Capital Management) or CX (Customer Experience) Sales and Service can give you a leg up on your competition. Knowing something about our client’s day to day business will help you relate to them, and potentially help you to proactively spot issues.
You will lead, coach, and mentor junior employees on the Oracle team to confirm all team members are proactively completing tasks at hand. You will participate in shaping our team, recruiting, people development, and programs to engage and develop our people.
You will help imagine the art of the possible, dreaming up what we/aren’t/thinking about—new assets, better delivery approaches—and help our clients do the same.
At Oracle Consulting, we believe:
The attributes of modern cloud businesses demand new ways of thinking: more human-centered and experienced-based approaches.
Cloud technology should free people from bureaucracy and hierarchy and empower them to analyze and solve problems independently.
Aligning people, processes, and technology to the overall business strategy—with empathy and creativity—transforms industries.
Celebrating each employee’s contributions—not just their skills on paper, but who they really are—cultivates an environment where our people are engaged, believe in our vision, and are fiercely committed to creating game-changing results for our clients.
Developing and coaching the people around you to excel in their role, achieving great things for the career, our business, and our clients.
Collaborating with your colleagues to create thought leadership and to improve the way we sell and deliver in the market.
Experience with the following:
An out-of-the-box thinker always looking for new approaches and solutions. You enjoy rolling up your sleeves and tackling challenges with a hands-on approach. You’re interested in technology, but you recognize it’s not the only factor that determines success in the cloud. You have a passion for client success across the lifecycle-building relationships that blossom into trusted partnerships one decision at a time. You know the key to delivering exceptional customer experiences lies in your ability to apply industry knowledge, providing relevant and dynamic insights to each client you serve. You’d much rather listen, ask questions, and engage in candid conversations to design innovative solutions. Entrepreneurial-minded, you have sound judgement and can navigate complexity. You are a highly collaborative team-player who can navigate different personalities, work well with others, and share lessons learned and knowledge gained from project experience. You take ownership of your individual success as well as those around you, modeling integrity and accountability with colleagues and clients.You are a skilled utility industry practitioner who knows how to reinvent Energy Retail & Customer Services in the new digital world and provide our utility clients with industry solutions and services.
Title: *CX Sales Configuration Lead *
Location: United States
Requisition ID: 210002OM