Travelers Technical Analyst in Salt Lake City, Utah
Taking care of our customers, our communities and each other. That’s the Travelers Promise. By honoring this commitment, we have maintained our reputation as one of the best property casualty insurers in the industry for over 160 years. Join us to discover a culture that is rooted in innovation and thrives on collaboration. Imagine loving what you do and where you do it.
Job Description Summary
Is passion for customers (Internal and External) important to you? Seeking a company with stability and significant growth?
Our Personal Insurance Technology team is seeking an experienced and highly motivated individual to perform technical analysis, design, configuration and/or software engineering functions to deliver innovative and sustainable technology solutions to strategically advance business objectives while servicing the needs of our customers, employees and agents.
Primary Job Duties & Responsibilities
As a member of an agile circle and team, you will work with a diverse stakeholder group to elicit, analyze, specify and create comprehensive technical system requirements, and liaise with the teams responsible for design, UX, and software engineering to build high quality digital and customer facing self-service capabilities. This role involves performing current and future state system analysis and design through code analysis, service level testing and database querying, mapping data from source to target (i.e. web-service and data construct mappings and contracts, defining XML/JSON schema structure), documenting/refining technical user stories, assumptions and dependencies, carrying out acceptance criteria testing, working with engineering team to communicate issues found during testing and provide subject matter expertise during build and testing phases. Ability to apply knowledge of current industry trends and techniques to formulate solutions within the context of assigned projects.
Bachelor’s degree or its equivalent in work experience.
One year of programming/development experience.
Education, Work Experience, & Knowledge
- Three years of programming/development experience with front end interfaces preferred.
Preferred Technical skills yet not limited to:
Experience with Data Mapping is preferred
Ability to use SOAP, Postman and Rest Assured to execute /test web services
Strong background in working with JSON and XML (read/build)
Basic understanding of SQL, and ability to run database queries against Oracle and SQL Server
Preferred experience with Salesforce Service Cloud development platform
Stylus Studio (XML/XSD creation)
Visual Studio (reverse code engineering)
Visio (system process flow)
Rally (technical documentation)
Job Specific Technical Skills & Competencies
Perform current state system analysis through code-level analysis, testing and database analysis
Define future system state by documenting technical solution requirements (data mapping, reference data, services, product rules, etc.)
Perform data mapping between business concepts and technical constructs (Web-service/API interface mappings and contracts)
Accountable for integration of technical design across all requirements
Create system-level process flows and sequence diagrams
Cross-organization collaboration to define and document comprehensive product and system requirements
Define and carry-out acceptance criteria testing using tools such as SOAP UI, Postman, Rest Assured, Apache http libraries, NPM-Request, etc.
Work with development team to communicate issues found during acceptance criteria testing and provide SA expertise during build/test phases
Collaborate with team to perform analysis, assessment and resolution for defects and incidents of intermediate complexity
Ability to independently transition to unfamiliar business and systems domains.
Work within guidelines set by team to independently tackle well-scoped problems.
Strong technical, analytical and problem-solving skills:
Analytical Thinking: Possesses strong analytical skills to effectively create recommendations, influence decision-making, assess impacts, compare solutions, problem solve, and achieve business and/or technical objectives. Identify cause/effect relationships and explore alternative solutions to support sound decision making.
Technical Knowledge/Tools: Able to expertly assess, design develop, and support applications, systems and solutions to achieve business and/or technical requirements. Demonstrates technical understanding for multiple languages, applications, systems, technologies, and/or frameworks, and has the ability to influence technical direction or defect resolution. Fully understands business applications and/or technical system environments in which the system operates. Experience and /or knowledge of web, service and messaging based architectures, as well as, developer automation and Cloud based solutions.
Problem Solving & Decision Making: Able to proficiently diagnose root causes and solve complex problems. Able to evaluate alternative solutions and assess risk before taking action. Has the ability to reach sound decisions quickly and escalates appropriately. Able to leverage previous experience to consider a variety of alternatives to arrive at a timely, practical, and cost-effective solution to resolve defects or incidents.
Communication Skills: Exhibits active and effective communication skills with team members - including active listening and effective written and verbal communication skills. Able to present complex technical concepts to audiences of varying size and level.
Other: Experience and expertise with Agile methodologies, tools and measurement practices. Ability to work in a fast-paced environment. Sense of ownership. Self-Starter.
Travelers is an equal opportunity employer. We value the unique abilities and talents each individual brings to our organization and recognize that we benefit in numerous ways from our differences.
If you have questions regarding the physical requirements of this role, please send us an email (TAPHYREQ@travelers.com) so we may assist you.
Travelers reserves the right to fill this position at a level above or below the level included in this posting.