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NICE Systems, Inc. Sr. Software Engineer (AWS, C#, GO) E in SALT LAKE CITY, Utah

Sr. Software Engineer (AWS, GO, C#) ESC Team Location: Salt Lake City, UT The Sr. Software Engineer designs, develops, tests and maintains the NICE inContact software platform. Key responsibilities include all tiers of the NICE inContact technology, including (but not limited to) design and development of NICE inContact products and features, unit testing, code reviews, resolving defects encountered during the QA cycle, supporting the production environment, and assisting other developers in a team environment utilizing agile development processes. The Sr. Software Engineer will also mentor junior staff members and may be asked to propose cross disciplinary architectural solutions to difficult problems.The ESC team's primary mission is to move our current-generation ACD (Automatic Call Distributor) forward into what has been known as our v.Next vision, the future platform of this core system to our business. Key goals include scaling to large enterprise needs and enhancing the platform to enable further innovation. We will evolve from a cluster-based infrastructure, towards a clusterless implementation based on AWS technology. This involves decomposing our monolith application to distributed microservices that can be deployed incrementally. We will also work to scale our existing infrastructure and platform. Team members will have the opportunity to investigate and apply the latest distributed, cloud-based technology to keep NICE inContact as the leader in Contact Center as a Service market. This is an exciting opportunity to work with cutting-edge technology on a mission-critical system.As a Sr. Software Engineer, a Typical Day Might Include the Following: *Work as a member of an agile team to enhance and improve software written in one or more of the following languages: C#, C++, Java, Scala, Go *Design and present projects to improve current process and overall platform. *Code and test projects. *Create automation to ensure quality. *Deliver high quality, sustainable, maintainable code. *Manage time effectively working on one or more concurrent projects. *Attend meetings and training as required. *Works with system analysts and product management for the successful completion of a project. *Leads team or mentors other developers as needed. *Provides critical technical capabilities to the team and evangelizes those skills to others. *Functions as a Technical or Team Lead as needed. *Follow established department procedures, policies, and processes.To Land This Gig You'll Need: *Bachelor's degree in Computer Science, Business Information Systems or related field or equivalent work experience is required. *6+ years experience in software development *Well established technical problem-solving skills. *Experience in one or more of the following software languages: C#, C++, Java, Go *Experience with the Microsoft Suite (.NET Framework, Visual Studio) or other similar open source software stacks *Experience with developing services, clients and multi-threaded software. *Experience with web services *Excellent communication skills *Excellent problem-solving skills *Excellent decision-making skills Working knowledge of unit testing *Working knowledge of user stories or use cases *Working knowledge of design patterns or equivalent experience. *Working knowledge of object oriented software design. *Team Player *Desire to work in a fast-paced environmentBonus Experience: *Experience developing with SQL Server or equivalent *Experience with Jira *Experience with automation-testing tools *Experience with-knowledge of agile development processes *Experience(s) as a technical or team lead or equivalent experience *Experience with telecommunications-telephony *Experience with call centers *Experience working in a CI-CD Environment *Experience with AWS technologiesABOUT NICE inContact: NICE inContact makes it easy and affordable for organizations around the globe to provide exceptional customer experiences while meeting key business metri