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Global Payments, Inc. Site Reliability Engineer in Salt Lake City, Utah

Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services. Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results. We are driven by our passion for success and we are proud to deliver best-in-class payment technology and software solutions. Join our dynamic team and make your mark on the payments technology landscape of tomorrow.

Site Reliability Engineer

Are you interested in solving complex problems within the healthcare sector? Would you like to join a transformative company and play a meaningful role in crafting its future? If so, we'd love to meet you!

AdvancedMD, a Global Payments Company, located in South Jordan, UT is looking for Site Reliability Engineers (SRE) to join our growing ITSecOps department. In AdvancedMD’s DevSecOps culture, the SRE team is responsible for availability, performance, efficiency, change management, monitoring, emergency response, and capacity planning. Our SRE team creates a bridge between development and operations by applying a software engineering mindset to system administration topics. By splitting our time between operations/on-call duties and system/process automation we consistently increase the reliability and performance of AdvancedMD’s cloud applications.

Responsibilities:

  • Ensure proper monitoring and alerting of our production and development environments using tools like AppDynamics, Nagios, Splunk, and CloudWatch

  • Work in collaboration with the Product, Engineering, NOC, and Infrastructure teams to find and tackle issues to ultimately improve the stability and performance of our applications

  • Create self-service tools in AWS to help our 24x7 NOC and Development teams

  • Identify bottlenecks, configuration changes, SQL queries, etc. that jeopardize the reliability of our platform

  • Work with the Product and Engineering teams through our Operational Readiness process to create and monitor application SLOs and SLIs

  • Participate in Change Management and Incident Review meetings

  • Deliver automation to prevent problem recurrence and automate response to all non-exceptional service conditions

  • Continually evaluate and adopt the latest industry technologies to optimize costs and streamline processes

  • Adhere to good development practices: documentation/SOPs, code standards, code/design reviews, optimization, and maintainability

  • Help to develop and foster a positive, healthy, and collaborative culture for the SRE organization that embodies both industry best practices as well as AdvancedMD values

  • Support services before they go live through activities like system design consulting, developing software platforms and frameworks, capacity planning, and operational readiness reviews

  • Participate in an after-hours on call rotation

Ideal Candidate:

  • Bachelor’s degree and/or 3+ years working in highly regulated environments in a technical role

  • Understand the operational challenges of running services at scale and commit to addressing those challenges with automation instead of sustained human toil

  • SQL server experience (MSSQL, MySQL, Postgres, AWS RDS Aurora)

  • 3+ years of hands-on experience with Windows Server and/or MSSQL Server

  • Experience working with source-controlled repos like Github, AzureDevOps/TFS, and CodeCommit

  • Operational knowledge of Linux (CentOS, Ubuntu)

  • Experience with one or more: PowerShell, Python, C#, Bash

  • Hands on experience with Amazon Web Services (AWS) especially EC2, RDS, Route53, S3, ECS, IAM, CloudFront, FSx, Systems Manager, Lambda, and VPC

  • Experience with configuration management tools like Consul and Vault

  • Experience with monitoring/APM/log aggregation systems like Nagios, AppDynamics, and Splunk

  • Experience with Infrastructure as Code (IaC) systems like HashiCorp’s Terraform, AWS CloudFormation, and Ansible

  • Understanding of container and orchestration technologies (kubernetes)

  • Familiar with Jira for work management and Confluence as a documentation solution

  • Hands on experience with building fault-tolerant distributed systems at scale

  • Has or is working towards achieving the AWS Cloud Practitioner and AWS Solutions Architect Associate certifications

  • Maintains a good understanding of modern, cloud centric architectures and DevOps principles, and prefers working in an agile team model

Check out the AWS Case Study featuring our SRE team - AdvancedMD Reduces Time Spent Managing Backups by 85% Using Amazon FSx Windows File Server SMB file shares (https://aws.amazon.com/solutions/case-studies/advancedmd/)

Are you FIT? Learn more about our Company culture (https://www.advancedmd.com/company/careers/)

  • Flexible. Vibrant, collaborative & diverse culture that is open-minded & embraces change.

  • Insightful. Innovative industry experts who transform client businesses by delivering winning outcomes.

  • Trusted. Experienced, reliable & accountable advocates with unwavering integrity.

About AdvancedMD:AdvancedMD is a healthcare technology company that employs more than 600 people. The company offers cloud medical office software to ambulatory medical practices.

The company supports independent physicians and their staff with a comprehensive suite of solutions including practice management, electronic health records, telemedicine, patient relationship management, and business analytics reporting. AdvancedMD offers a flexible outsourced billing option for practices looking to use a third-party billing company.

Clients enjoy the latest tools and technologies to integrate practice and patient workflow together for a revolutionary new practice experience. With AdvancedMD medical practices are able to manage higher patient volumes with improved productivity and financial outcomes. Patients are able to electronically connect and engage with their providers and healthcare experience.

AdvancedMD serves an expansive national footprint of more than 37,000 practitioners across 13,000 practices and 700 medical billing companies. Nearly 6.5M insurance claims are processed every month on the AdvancedMD billing platform.

Global Payments Inc. is an equal opportunity employer.

Global Payments provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other basis protected by law. Those applicants requiring reasonable accommodation to the application and/or interview process should notify a representative of the Human Resources Department.

Global Payments Inc. (NYSE: GPN) is a leading pure play payments technology company delivering innovative software and services to our customers globally. Our technologies, services and employee expertise enable us to provide a broad range of solutions that allow our customers to operate their businesses more efficiently across a variety of channels around the world.

Headquartered in Georgia with nearly 24,000 employees worldwide, Global Payments is a member of the S&P 500 with worldwide reach spanning over 100 countries throughout North America, Europe, Asia Pacific and Latin America. For more information, visit www.globalpaymentsinc.com and follow Global Payments on Twitter (@globalpayinc), LinkedIn and Facebook.

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