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BIOFIRE DIAGNOSTICS, LLC Salesforce Business Analyst II in SALT LAKE CITY, Utah

Description Job Summary Business Analysts are responsible to provide IS support to BioFire's business teams. Analysts will apply a comprehensive understanding of Salesforce.com (CRM) systems architecture and integration dependencies to identify, design, implement, test, maintain and provide training for Salesforce.com in an effort to support complex business processes. * Identify / Design: Analyst will translate user needs into functional system requirements and is responsible to assess potential impact to the local and/or global community of CRM users. * Implement / Test: Analyst communicates user requirements to development team and performs verification testing to ensure end-to-end business processes are working as expected and as efficiently as possible. * Maintain / Train: Analyst is responsible to monitor business systems and resolve incidents as they occur to safeguard the integrity and efficacy of business process. Analyst is responsible to train key business users on process execution and exception handling. Project: Analyst may work on several IS related projects simultaneously. Projects may be local or global in nature. Analyst will interact with business teams, technical teams, and/or project stakeholders to provide insight to relevant business systems and business process(es). Analyst is expected to contribute to project team in a productive and positive manner. Effective time management, analytical thinking, organization and communication skills are important in role. Run: Analyst will work within established governance and operating model policies to provide effective IS support to business. Business Analyst roles within the IS team require education and/or experience specific to Salesforce.com. Essential Job Duties and Responsibilities * Perform all work in compliance with company policy and within the guidelines of BioFire Diagnostics' Quality System.* Understand BioFire's technical and scientific mission* Translate business requirements into functional system requirements (URS and FRS documentation) and contribute to workshops to design, implement, test, and provide training of Salesforce.com.* Participate in business systems validation process as required* Maintain Salesforce solutions through effective monitoring and incident resolution processes (Run Operating Model)* Provide excellent customer service and adhere to internal service and operational level agreements (SLA, OLA)* Prepare comprehensive technical documentation as needed (e.g. technical specifications, VandV forms, etc.)* Participate in change control governance and configuration management processes* Contribute to data quality and process improvement initiatives by using and modeling best practices and monitoring KPIs* Perform project tasks as required* Identify risks to project deliverables and recommend mitigation strategy as needed* Participate in cross functional teams to ensure proper integration of business process and procedure requirements* Support user adoption efforts related to Salesforce, change management processes, and support model* Participate in collaboration efforts with local and global IS and business teams* Advocate local strategic objectives while retaining strong global bonds* Participate in all applicable phases of project and software life cycle* Continually update technical knowledge and skills within Salesforce* Participate in selection of global enterprise systems/applications*... For full info follow application link. BioFire Diagnostics, LLC. is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information.