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JetBlue Airways Project Manager IT Cust Supp Products in Salt Lake City, Utah

Project Manager (IT Customer Support Products)

Position Summary:

The Project Manager (IT Customer Support Products) researches initiatives for Customer Support, Commercial, Airports, and other groups within the IT Customer Support Product space and manages a portfolio of projects through all phases of the project life-cycle. The Project Manager provides direction, coaching, and mentoring to share their knowledge and expertise in project management to others.

Essential Responsibilities:

  • Scope the length and difficulty of the project tasks, deliverables, and milestones

  • Manage deliverables that are within scope as well as changes for those items that are added or deleted

  • Schedule and coordinate the tasks of the highly interdependent deliverables, resources, projects, and initiatives

  • Identify the projects and/or programs critical path and plan and measure the project goals and objectives

  • Value projects for cost savings, reports expenditures, prepares funding allocations, and justifies cost discrepancies from planned to actual costs

  • Develop mitigation responses and strategies to address project risks

  • Report status and address project questions with the team and leadership

  • Work with various departments and provides, when necessary, assistance in project management to move initiatives forward

  • Define and use project management techniques when engaged in projects/programs

  • Offer proficiency and expertise to others and shares knowledge and insight into other projects/programs

  • Create and maintain a repository for department-level projects and knowledge management, allowing our business stakeholders to regularly communicate relevant information to senior leadership

  • Provide up-to-date information on the project dashboard and SharePoint sites to ensure all status reports are current and correct for all stakeholders to review

  • Other duties as assigned

Minimum Experience and Qualifications:

  • High School Diploma or General Education Development (GED) Diploma

  • Five (5) years active project management experience

  • Practical knowledge of the Project and Program Management Lifecycle

  • Knowledge of and ability to apply project management techniques, tools and documents

  • Sound decision making ability, analytical reasoning and organizational skills with the ability to successfully complete multiple projects simultaneously

  • Financial acumen, net present value analysis, moderate return on investment analysis, and ability to structure a business case (or ability to quickly learn said skills)

  • Technology and systems knowledge (cursory knowledge of how Information Technology systems work from a business standpoint)

  • Strong teamwork skills

  • Self-motivated and the ability to work with little supervision

  • Excellent presentation skills

  • Excellent verbal and written communication skills

  • Available for occasional overnight travel (10%)

  • Proficient with the Microsoft Project, Visio and Office Suite (Excel, Word PowerPoint, Outlook)

  • Flexible and able to work at any time, including nights, weekends, and holidays

  • Able to pass a ten (10) year background check and pre-employment drug test

  • Legally eligible to work in the country in which the position is located

Preferred Experience and Qualifications:

  • Bachelor’s Degree

  • Knowledge of Sabre and Sabre business processes

  • Project Management Certification (PMP)

Crewmember Expectations:

  • Regular attendance and punctuality

  • Potential need to work flexible hours and be available to respond on short-notice

  • Well groomed and able to maintain a professional appearance

  • When working or traveling on JetBlue flights, and if time permits, all capable crewmembers are asked to assist with light cleaning of the aircraft

  • Must be an appropriate organizational fit for the JetBlue culture, that is, exhibit the JetBlue values of Safety, Caring, Integrity, Fun and Passion

  • Promote JetBlue’s #1 value of safety as a Safety Ambassador, supporting JetBlue’s Safety Management System (SMS) components, Safety Policy and behavioral standards

  • Identify safety concerns, issues, incidents or hazards that should be reported and report them whenever possible and by any means necessary including JetBlue’s confidential reporting systems (Aviation Safety Action Program (ASAP) or Safety Action Report(SAR))


  • Computer and other office equipment

Work Environment:

  • Normal office environment

Physical Effort:

  • Generally not required, or up to 10 pounds occasionally, 0 pounds frequently. (Sedentary)

Job ID #:37284Location:Salt Lake City, UT

Area of Interest:TechnologyLocation Code:SSC Salt Lake Support Center: Salt Lake Support Center ( JetBlue )

Employment Status:Full-Time Regular

Disclaimer: The above statements are intended to describe the general nature and level of work being performed by the crewmember(s) assigned to this position. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of individuals in this position. Position Expectations may be subject to change as the needs of the organization change.

JetBlue Airways Corp. is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, marital status, veteran status, sexual orientation, gender identity or expression, disability status, pregnancy, genetic information, citizenship status or any other characteristic protected by law. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.