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Goldman Sachs & Co. Core Voice Engineer - CWS in Salt Lake City, Utah

MORE ABOUT THIS JOB

The Voice Engineering Team within Goldman Sachs manages a wide array of products which are used by every employee in the firm. We are looking for an experienced professional with engineering and program management skills to assure delivery of voice related technologies within the global and regional scopes. Driving down costs and reducing risk through environment ownership and optimization are the parallel goals in this position. Providing expertise in support of operational organizations will assure speed of issue resolution and integration of lessons learned into product development cycle.

RESPONSIBILITIES AND QUALIFICATIONS

  • Managing business, technology or risk-driven programs and projects across voice products to ensure they meet the firm’s requirements. Products will include Carrier products, IP-PBX, Cloud-PBX, Voicemail, SBC.

  • Design deployment models standards, upgrade procedures and monitoring procedures for voice platforms.

  • Interface with global team members to provide consistent product offerings.

  • Perform engineering / design reviews.

  • Manage product lifecycles for voice platforms.

  • Provide escalation support and advance troubleshooting of critical issues on voice platforms.

  • Document the design, architecture, monitoring and support aspects of the supported platforms.

  • Analyze production outage trends and recommend long-term product fixes

  • Engineer and streamline operation workflow process.

    Basic Qualifications

  • Bachelor’s degree in Computer Science or related field

  • Minimum 4 years of experience in design, deployment and support of voice platforms.

  • Hands-on experience on Cisco voice products including Communications Manager, Unity Connection etc.

  • Experience in engineering, deployment and support of large scale, multisite voice communication systems.

  • Thorough understanding of the voice communication concepts and protocols.

  • Understanding of Voice Integration APIs.

  • Experience on Telecom Carriers management.

  • Ability to clearly document deployment designs and related management and support procedure.

    Preferred Qualifications

  • Led global voice technology projects involving both engineering and operations deliverables.

  • Experience with Cloud Migration.

  • Ability to analyze production data in order to spot anomalies in configurations or logs.

  • Capable of automating repetitive tasks in a production environment.

  • Experience on various enterprise voice products such as Asterisk IP-PBX, Audio Conferencing bridges, IPCC, IVR solutions.

  • Experience with Networking, Security and VMware.

Location(s)US-UT-Salt Lake City

Job ID 2021-72559

Schedule Type Full Time

Level Associate

Function(s) Application Support

RegionAmericas

Division Engineering

Business UnitDigital Workplace Eng

Employment Type Employee

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