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NOVA Corporation Windows Application Support - Intermediate in Ogden, Utah

NOVA-Dine is actively seeking to fill a Windows Application Support position at Hill Air Force Base, UT. Our desired candidate will have an active SECRET clearance and meet IAT Level II certification requirements.

Provide application support for implementation activities to include plan, perform and implement installations and upgrades and implement/sustain middleware application components.

Provide application support for maintenance activities to include improving performance with available tools, checking application for problems and reviewing operations to ensure only valid processes are running, optimizing the functionality of application software, diagnosing and recovering failed applications and maintaining application integrity, performance and availability.

Provide application support for monitoring activities to include monitoring performance of and taking proactive measures to prevent service disruption.

Provide any required application jobs or scripts that are supported by the SEL3 Application Support team.

Provide for maintaining job schedules to include automated job scheduling and manual job scheduling.

Provide for modifying job schedules to include automated job scheduling and manual job scheduling.

Provide for job schedule execution to include executing job schedules, monitoring job schedules for successful completion, executing scripts, monitoring script schedules for successful completion and taking corrective action as required.

Create job schedules to include automated job scheduling and manual job scheduling.

Provide for communication of incident and problem status and progress to all issue stakeholders during the full lifecycle of the incident and problem response. Critical application issues will be reported immediately or as soon as feasible, and non-critical issues will be reported within four (4) hours of the event.

Provide for the continuous and consistent monitoring of DISA Ticket Management System(s) for incoming ticket assignments to include logging into the DISA Ticket Management Systems(s) and searching for all tickets assigned to the specific group that the contractor is instructed to monitor.

Provide for technical engagements, interactions and exchanges by providing application administration information with Mission Partner and internal DISA Project Management Office (PMO) representatives and contractors via meeting, email, telephone, chat and teleconference.

Provide for participation via meeting, email, telephone, chat and teleconference in continuous process improvement initiatives resulting in advancements to DISA service delivery, efficiency, automation and technical advancement.

  • MUST HAVE ACTIVE SECRET CLEARANCE*

This will be a swing shift position Tuesday through Saturday 3PM - 11PM

Skills Required:

  • Good analytical and reporting skills

  • Good communication skills.

  • Good documentation and process skills.

  • Microsoft Office (Excel, PowerPoint, Word, Outlook)

  • Experience with Remedy IT Ticketing system.

  • Five years relevant experience or 3 years relevant experience

Techncial Skills Required:

  • ITIL Processes

  • Microsoft Office (Excel, PowerPoint, Word, Outlook)

  • Internet

  • SharePoint

  • Experience with formal ticket system.

Certfication Required: CompTIA Security+ CE or IAT Level II certification

Corporate Overview:

NOVA is 100% tribally owned by the Navajo Nation.

NOVA is dedicated to providing outstanding services to its customers and employees. Our strength is in our ability to understand our client's needs and deliver a solution that will not only meet those needs but exceed their expectations.

NOVA strives to be innovative in all areas of business and is committed to technical excellence. Our corporate offices are located on the Navajo Nation reservation in Window Rock, Arizona, Chambersburg, Pennsylvania, Albuquerque, New Mexico, and Columbia, Maryland.

NOVA provides unique, custom solutions to meet our customers’ communications needs. Our solutions provide communication capabilities using modern technology. At their most complex, they are multi-purpose systems that gather information from dozens of different sources. The information is presented to decision makers immediately, visually, clearly.

NOVA will accommodate individuals with disabilities that need assistance applying for open positions.

Advertised Job Title: Windows Application Support - Intermediate

ID: 2020-3153

External Company Name: Dine Development Corporation

External Company URL: http://ddc-dine.com/

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