Oracle CX Service B2C Functional Lead - Senior Principal Consultant in Ogden, Utah
An experienced consulting professional who has a broad understanding of solutions, industry best practices, multiple business processes or technology designs within a product/technology family. Operates independently to provide quality work products to an engagement. Performs varied and complex duties and tasks that need independent judgment, in order to implement Oracle products and technology to meet customer needs. Applies Oracle methodology, company procedures, and leading practices.
Operates independently to provide quality work products to an engagement. Performs varied and complex duties and tasks that need independent judgment, in order to implement Oracle products and technology to meet customer needs. Applies Oracle methodology, company procedures, and leading practices. Demonstrates expertise to deliver functional and technical solutions on moderately complex customer engagements. May lead the solution design and implementation aspects of engagement(s) ensuring high quality, integrated software solutions within constraints of time and budget. May act as the team lead on projects, providing coaching, guidance and feedback to develop skills of team members. Effectively consults with management of customer organizations. Participates in business development activities. Develops and leads detailed solutions for moderately complex projects.
6-8 years of experience relevant to this position including 3-4 years consulting experience preferred. Undergraduate degree or equivalent experience preferred. Product or technical expertise relevant to practice focus. Ability to communicate effectively. Ability to build rapport with team members and clients. Ability to travel as needed.
This is a remote/office based position which may be performed anywhere in the United States except for within the state of Colorado.
Oracle is an Affirmative Action-Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veterans status, age, or any other characteristic protected by law.
*CX Service B2C Functional Lead *
Oracle CX Consulting is a fast-growing Cloud based consulting team focused on our customer’s rapid and successful adoption of CX Cloud Solutions. Our flexible and innovative “Optimum Shore” approach helps our clients implement, maintain, and integrate their Oracle CX Cloud Applications and Technology environments while reducing overall total cost of ownership. We assemble an optimal team for each client by blending resources from onshore, near shore, and offshore global delivery centers to match the right expertise, to the right solution, for the right cost. To support our rapid growth, we are seeking talented consultants that bring a passion for providing excellent client experience, enabling client success by developing innovative solutions.
As an Oracle CX Senior Cloud Consultant, you will have the opportunity to work within a powerful SaaS application platform that transforms the way many Fortune 1000 companies conduct their business, utilizing some of the cutting-edge technologies available. You will work closely with our established Clients to enhance their Oracle CX Sales & B2B Service Cloud (Engagement Cloud) applications and deliver solutions that will drive their long-term success.
We are looking for experienced consulting professionals who understand solutions, business processes, or technology designs within the Oracle CX Sales & B2B Service Cloud (Engagement Cloud) applications. Individuals should demonstrate ability to solve problems, take initiatives, and learn new products. Work within consulting teams that build market leading enterprise solutions using best of breed SaaS & PaaS platforms.
You will be working as a CX Service B2C Functional Lead to understand customer goals/requirements, expectations and challenges, analyze situations/data, for configuring or developing business & technical solutions on the Cloud. You will advise the Project Manager & other stakeholders from time to time on implementation aspects of the project. As a CX Service B2C Functional Lead, you would be responsible for the overall delivery quality on the project by ensuring team’s adherence to standard practices and procedures. Build an understanding of and leverage Oracle methodologies, tools and leading practices.
This is a challenging, exciting role that will test your consulting skills, strategic thinking, leadership skills, technical skills and ability to remain focused and follow-through on plans.
Provide consistent high quality & innovative solution leadership on CX Cloud engagements by interacting with customers and other stakeholders to arrive at optimal solutions.
Analyze and understand client goals, challenges & areas of opportunity to align Oracle’s CX Cloud applications for building optimal functional & technical solutions based on Industry Best Practices.
Develop and deliver high quality presentations and demonstrations, present and articulate product features and benefits, and configure and test overall Oracle Cloud solutions that delight the clients
Effectively utilize the Oracle CX Sales & B2B Service Cloud platform, Integration and web technologies to deliver world class solutions
Arrive at coherent conclusions by undertaking complex analysis/ application of reason / trace performance implications through complex data/scenarios
Prepare documentation detailing delivered solutions, integration & migration strategies, throughout the engagement
Adhere to all Oracle Cloud security policies, standards and procedures in the performance of job responsibilities
Mentor junior consultants in delivery of their customizations and ensure the solution approach is in-line with the best practices & future product road-map
Ability to lead and formulate a broader perspective on issues by recognizing the inter-dependencies and inter-play between elements
Promote knowledge by sharing lessons learned, innovations or new skills with team members
Ability to work independently and manage multiple task assignments.
Excellent problem solving, critical thinking and analytical skills with the ability to exercise mature judgment
Excellent customer facing & interpersonal skills with ability to build rapport with all stakeholders.
Ability to travel and support customers across various time-zones.
Bachelor’s degree in Engineering or Computer Science (BCA/MCA/ BSc Comp) or a technical field from a reputed 4-year college/university
Overall 10 years of experience relevant to this position with at least 5 years of consulting experience in the CX Domain including CX Sales and or B2B Service Cloud.
Proven experience as a techno-functional consultant/lead on at least two large-scale full-life cycle implementations of Oracle CX Sales & B2B Service Cloud Applications, with strong implementation expertise in one or more of the following:
o Sales Force Automation Cloud
o B2B Service Cloud (Engagement Cloud)
o Sales Performance Management Cloud
o Partner Relationship Management Cloud
Deep understanding of Sales Processes including Customer, Contact and Activity Management; Lead Management; Opportunity Management; Territory Management; Forecasting and Quotas.
Strong techno-functional skills in proposing, designing optimal solutions, including ownership of the overall solution for customizations/integrations on Oracle CX Sales & B2B Service Cloud Projects.
Certification in one or more of the following:
o Oracle Sales Cloud
o Oracle Engagement Cloud
Prior hands-on experience in functional configurations and customizations in the following areas - custom objects, groovy scripting, assignment manager, workflows, triggers email alerts, Data Migration, OTBI Analytics etc is mandatory.
Experience leading the development of process flow diagrams, gathering requirements, conducting workshops, designing and prototyping, testing, training, defining support procedures, and implementing practical business solutions.
Experience with web services standards and technology including WSDL, SOAP, REST, XML, XML-Schema, XSL, WS standards/Security etc.
Proven ability to architect and design technology solutions encompassing multiple products and make decisions based on impact across the stack.
Ability to provide good technical and business advice to the customer always and act as a customer advocate
Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans status or any other characteristic protected by law.
At Oracle, we do not just value differences—we celebrate them. We are committed to creating a workplace where all kinds of people work together. We believe innovation starts with diversity and inclusion.https://www.oracle.com/corporate/careers/culture/diversity.htm
Title: CX Service B2C Functional Lead - Senior Principal Consultant
Location: United States
Requisition ID: 210005F6