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Oracle ​​​​CX Cloud Services Solution Architect - Consulting Technical Manager in Ogden, Utah

As a recognized authority and leading contributor within their practice, this senior-level consulting position provides consistent high quality and innovative solution leadership to a project team. Leads the solution design and implementation aspects of engagement(s) ensuring high quality, integrated software solutions within constraints of time and budget.

Analyzes business needs to help ensure Oracle solution meets the customer s objectives by combining industry best practices, product knowledge, and business acumen. Exercises judgment and business acumen in selecting methods and techniques to deliver functional and technical solutions on non-routine and very complex aspects of applications and technology installations. Provides direction and mentoring to project teams, and effectively influences customer leadership on key decisions. Supports the business development efforts by pursuing new opportunities and extensions. Collaborates with the consulting sales team by providing domain expertise. Resolves complex customer issues by recommending and implementing solutions. Demonstrates expertise in multiple business processes across two or more product families or ability to architect and design technology solutions encompassing multiple products and make decisions based on impact across the stack.

8-10 years of experience relevant to this position including 4 years of consulting experience. Prior team leadership or management experience preferred. Undergraduate degree or equivalent experience preferred. Product or technical expertise relevant to practice focus. Ability to communicate effectively. Ability to build rapport with team members and clients. Strong influencing and negotiation skills. Ability to travel as needed.

This is a remote/office based position which may be performed anywhere in the United States except for within the state of Colorado.

Oracle is an Affirmative Action-Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veterans status, age, or any other characteristic protected by law.

_CX Cloud Services Solution Architect - Consulting Technical Manager_

In this role, the Oracle Cloud Customer Experience (CX) Architect supports the consulting sales team by providing guidance on the solution design and implementation approach for CX Sales or Service Cloud. The architect also works with clients to lead the delivery of the architectural solution for the implementation.

  • Solution Architect specializing in Oracle CX Cloud applications within the North America Applications Consulting team

  • Having implemented Oracle Cloud CX application in the role of Solution Architect.

  • Conduct detailed scoping for implementing Oracle CX.Experience in estimating & solutioning for Cloud

  • Excellent presentation and communication skills. Ability to defend the solution, present advanced product features and specific benefits to the client

  • Certification in implementing Oracle Cloud CX applications a definite plus

  • Experience with Service Cloud will be a definite plus.

  • Support the License Sales team with building and presenting request for proposals, Implementation Proposals and Budgetary estimates for customers

  • Writing contracts or SOWs for customers

  • Design, validate and present Oracle CX Cloud to include advanced product concepts, future direction, integration options and 3rd party products.

  • Build reusable solutions that allow additional feature implementations with Oracle Products

_Desired Skills:_

  • 10 years of experience relevant to this position including 5 years of consulting experience in a Solution Architect role.

  • Leads solution design and implementation aspects of engagement(s) ensuring high quality, integrated Cloud solutions within constraints of time and budget.

  • Provides direction and mentoring to project teams, and effectively influences customer leadership on key decisions to resolve complex design and implementation issues.

  • Effectively architect the Oracle CX Sales & or B2B Service Cloud platform, Integration and web technologies to deliver world class solutions

  • Excellent problem solving, critical thinking and analytical skills with the ability to exercise mature judgment

  • Proven ability to architect and design technology solutions encompassing multiple Oracle Cloud products and make decisions based on impact across the stack.

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  • Excellent customer facing & interpersonal skills with ability to build rapport with all stakeholders

  • Demonstrates expertise in multiple business processes and ability to architect and design technology solutions encompassing multiple Cloud products.

  • Analyze and understand client goals, challenges & areas of opportunity to align Oracle’s CX Cloud applications for building optimal functional & technical solutions based on Industry Best Practices.

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  • Excellent verbal and written communication skills, along with strong interpersonal and organizational skills.

  • Undergraduate degree or equivalent experience.

  • Broad product, technology or industry expertise.

  • Ability to craft and articulate strategic solutions.

  • In-depth knowledge of implementation methodologies and best practices.

  • Knowledge of competitive and partner products, technology and solutions.

  • Proficient in using selling and negotiation techniques and tools.

  • Ability to travel as needed.

• Certification in one or more of the following:

o Oracle Sales Cloud

o Oracle Engagement Cloud

Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans status or any other characteristic protected by law.

At Oracle, we do not just value differences—we celebrate them. We are committed to creating a workplace where all kinds of people work together. We believe innovation starts with diversity and inclusion.https://www.oracle.com/corporate/careers/culture/diversity.htm

Job: *Consulting

Organization: *Oracle

Title: * CX Cloud Services Solution Architect - Consulting Technical Manager*

Location: United States

Requisition ID: 210005FE

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