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Oracle Programmer Analyst - Managed Cloud Services in Lehi, Utah

Work with Oracle's world class technology to develop, implement, and support Oracle's global infrastructure.

As a member of the IT organization, assist with the analyze of existing complex programs and formulate logic for new complex internal systems. Prepare flowcharting, perform coding, and test/debug programs. Develop conversion and system implementation plans. Recommend changes to development, maintenance, and system standards.

Job duties are varied and complex utilizing independent judgment. May have project lead role. BS or equivalent experience in programming on enterprise or department servers or systems.

Oracle is an Affirmative Action-Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veterans status, age, or any other characteristic protected by law.

Preferred Qualifications

Apps DBA/Major Incident Commander

/About Oracle Managed Cloud Services/

/Oracle Managed Cloud Services plays a critical role in delivering and supporting best-of-breed Cloud Solutions to Oracle Customers on the next-generation Cloud Infrastructure./

/Oracle Cloud is the industry’s broadest and most integrated Public Cloud. It offers best-in-class services across software as a service (SaaS), platform as a service (PaaS), and infrastructure as a service (IaaS), and even lets you put Oracle Cloud in your own data center, Autonomous Services right from simple migration of workloads to Customers choice of deployments. Oracle Cloud helps organizations drive innovation and business transformation by increasing business agility, lowering costs, and reducing IT complexity./

/The Oracle Cloud has shown strong adoption, supporting 70 million users and more than 34 billion transactions each day. It runs in 19 commercial regions around the world./

/Our team provides 24/7/365, follow-the-sun coverage while pushing the boundaries of what can be accomplished in the cloud. Advancing cloud computing means great growth opportunities, and highly rewarding experiences working in our expanding computing environments and DevOps teams./

/About the Job/

/A unique opportunity to join a rapidly growing world-class team to engineer cutting edge Oracle Cloud technologies and infrastructure that make up the Oracle Cloud solutions. As part of the Incident Management Team, you will be continually challenged and have an opportunity to contribute to the Oracle Cloud success every day, working closely Infrastructure, Product and the Development partners./

/The primary function of an Incident Commander is to direct Subject Matter Experts (SMEs) and Service(s) Leaders to restore service as quickly as possible during Major Incidents while keeping accurate and timely data on the progress of such incidents and keeping senior leaders, stakeholders, OMCS Customers and end users updated./

/Incident Commanders are also responsible for building and evolving the practice of Incident Management across OCI, using Post Incident Reviews, developing processes, framework and systems to leverage and Continual Service Improvements globally and mainly work with OMCS Command Center Team/

/The ideal candidate for this engaging and visible technical leadership role would have the experience of a Apps DBA along with the "wits of a systems and infrastructure whiz". The candidate would be expected to have at least 5 to 6 years of database administration experience and around 3 to 4 years of experience in any one of the applications like (EBS/PeopleSoft/Hyperion/FMW) ./

/What You'll Achieve/

  • /Champion Service reliability and prevention – You will be part of the Cloud Infrastructure team, whose mission is to improve the efficiency of hosting operations and cloud-based business services, in partnership with our service partners./

  • /Outage Resolution – You will be doing initial triage of Events & Incidents raised in the monitoring and do investigation on alert raised and if need will involve next level of team to deep dive and working towards the resolution./

  • /Prevention - Once you have expertly resolved an issue, you will immediately work on how to more quickly resolve the problem next time, with the goal to eventually prevent the problem happening ever again/

/What you will need to be successful:/

/Cloud Infrastructure Engineers who also deliver the role of Incident Commanders are a rare mix of Sysadmins and Application knowledge engineers, have the ability to understand and explain the effect of a complex architecture decisions. You are driven by professional curiosity and a desire to develop a deep understanding of the services and the technologies they depend upon. You are passionate about automation and can demonstrate practical knowledge of various aspects of distributed service design, including messaging protocols, caching strategies, persistence technologies, and queuing./

  • /BS or MS in Computer Science, or equivalent is a must./

  • /Managing and triaging tickets. Driving prioritization and execution of work based on impact./

  • /Passionate about Cloud, customer focused, have done incident management problem management and thrive in a dynamic team culture./

  • /Experience of driving change within an organization, pushing through resistance and success in adopting new ways of working./

  • /Systematic problem-solving approach, strong communication skills, a sense of ownership and drive./

  • /Able to work unsupervised, independently and within a global team./

  • /Strong leadership skills to direct service teams during Major Incidents./

  • /Excellent Incident and Problem Management knowledge and experience./

  • /Exceptional written and verbal communication skills with meticulous attention to detail./

  • /Experienced user of a trouble ticketing system (Jira, MOS or similar tools)./

  • /Willingness to work in shifts including on holidays and weekends.Shift timings will be in Pacific time including holidays and weekends. /

  • /Ability to follow standard engineering principles using agile development methodology and Automation practices./

  • /Strong Technical background with an ability to troubleshoot issues impacting large scale service architectures and application stacks. They should be able to 'think on their feet' and be able to effectively analyze problems, so good troubleshooting skills with decent communication are the paramount./

  • /Knowledge on Production Support on any one or more applications preferably on Oracle EBS, Hyperion, People Soft, Fusion Middleware/SOA or any Oracle Cloud product handling experience./

  • /Resolving Oracle Cloud Services customer outages by identifying, analyzing and resolving technical problems related to Oracle software systems. Troubleshooting skills are the key for success in this role and position./

  • /Highly skilled in administering Oracle applications and databases on UNIX/Linux environments in both a single tier and multi-tier architecture./

  • /Strong understanding of Linux/Unix commands/

Around / 6 years of experience running large scale customer facing Incident Management Problem Management roles is a MUST and working on P1 Infra support work with a solid understanding of:/

  • /Incident Management and Service Desk tools like Confluence, Jira and MOS/

  • /Working knowledge of Cloud PaaS/SaaS/IaaS environment/

  • /Strong working knowledge of Oracle database concepts like RDBMS architecture,ASM,Data Guard, RMAN./

  • /Highly skilled in administering Oracle applications and databases on UNIX/Linux environments in both a single tier and multi-tier architecture./

  • /Co-ordinate with Functional, Infrastructure, Product Support and clients business units/

  • /Standard Internet services, such as DNS, HTTP, etc./

  • /Working knowledge of OCI architecture and components like Lbaas, VCN, Hypervisors etc/

  • /Infrastructure Security and Compliance knowledge/

  • /Database technologies; Oracle/MySQL preferred/

Job: *Information Technology

Organization: *Oracle

Title: Programmer Analyst - Managed Cloud Services

Location: United States

Requisition ID: 200015TM

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