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Oracle Database - High Availability - Technical Support Engineer in Lehi, Utah

Database - High Availability - Technical Support Engineer

Preferred Qualifications

Responsibilities:

  • To

manage and resolve Service

Requests logged by customers

(internal and external) on

Oracle products and

contribute to proactive

support activities according

to product support strategy

and model

  • Owning

and resolving problems and

managing customer

expectations throughout the

Service Request lifecycle in

accordance with global

standards

  • Maintaining

product expertise in High

Availability technology

products (RMAN, DataGuard,

Oracle Secure Backup, etc.)

  • Working

towards, adopting and

contributing to new

processes and tools (OWC,

diagnostic methodology,

health checks, scripting

tools, etc.

  • Participating

in proactive knowledge

activities.

  • Working

with development on product

improvement programs

(testing, BETA programs etc)

as required.

  • Operating

within Oracle business

processes and procedures.

  • Respond

and resolve customer issues

within key performance

Indicator targets

  • Operate

in line with Bug Diagnosis

and Escalation/Development

Bug guidelines in resolution

of Bug related Service

Requests.

Qualifications:

  • The

ideal candidates should have

a degree in Computer

science/Management

Information

Systems/Science/Engineering/Math/Physics.

  • Provenprofessional and technicalexperience.

  • 2-3

years industry experience in

using and administrating

Oracle database server or

comparable database or

system administration.

Experience with High

Availability products and

strategy would

be an advantage.

  • Good

knowledge of UNIX, Linux

and/or Windows

PersonalCompetencies:

  • Excellent

verbal and written skills in

English.

  • Good

analytical reasoning skills

and lateral thinking

capability.

  • Excellent

customer focus and customer

handling skills.

  • Willing

and available to work on

weekend shifts.

  • Working

Globally as a team.

  • Results

orientation.

Job

duties are varied and

complex utilizing

independent judgment. May

have project lead role. 4

years experience with Core

products or five years

experience with Applications

products and have a

technical degree i.e., BS

Computer Science/Management

Information Systems/Science/

Engineering/Math/Physics/Chemistry with a 3.0 GPA OR (for Applications)

proven professional/

technical experience, i.e.,

demonstrating an

understanding of

Applications at a functional

and technical level

(preferably Oracle)

Additional Details

Aspart of Oracle’semployment processcandidates will berequired to complete apre-employment screeningprocess, prior to an offerbeing made. This willinvolve identity andemployment verification,salary verification,professional references,education verification andprofessionalqualifications andmemberships (ifapplicable).

Also the candidate is

required to work a late

shift (12pm-9pm MT) and come

into the office.

Detailed Description and Job Requirements

As a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. This involves resolving post-sales non-technical customer inquiries via phone and electronic means, as well as, technical questions regarding the use of and troubleshooting for our Electronic Support Services. A primary point of contact for customers, you are responsible for facilitating customer relationships with Support and providing advice and assistance to internal Oracle employees on diverse customer situations and escalated issues.

As a Sr. Support Engineer, you will be the technical interface to customers, Original Equipment Manufacturers (OEMs) and Value-Added Resellers (VARs) for resolution of problems related to the installation, recommended maintenance and use of Oracle products. Have an understanding of all Oracle products in their competencies and in-depth knowledge of several products and/or platforms. Also, you should be highly experienced in multiple platforms and be able to complete assigned duties with minimal direction from management. In this position, you will routinely act independently while researching and developing solutions to customer issues.

Job duties are varied and complex utilizing independent judgment. May have project lead role. 4 years experience with Core products or five years experience with Applications products and have a technical degree i.e., BS Computer Science/Management Information Systems/Science/ Engineering/Math/Physics/Chemistry with a 3.0 GPA OR (for Applications) proven professional/ technical experience, i.e., demonstrating an understanding of Applications at a functional and technical level (preferably Oracle)

Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans status or any other characteristic protected by law.

Job: Support

Location: US-UT,Utah-Lehi

Job Type: Regular Employee Hire

Organization: Oracle

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