Boostability Business Analyst in Lehi, Utah
Just A Description...Our Product Team is looking for a versatile and organized Business Analyst to oversee end-to-end technical delivery and key aspects of subscription services within our Manta.com business unit.Manta is one of the largest small business directories in the USA and is undergoing substantial rework of user experience, technology, and subscription services. You will act as an information superhighway to coordinate needs between various business units and our Development Team. You will gather requirements, write specifications, define reporting needs, and evaluate usage cases for various technical requests.
The right person will possess a unique blend of business and technical savvy. This role manages a high volume of requests, and strong prioritization skills will be key to your success.
Please apply if you are analytical, relationship driven, and have a knack for getting things done.
What You?ll Be Doing...
Facilitate the scrum process by maintaining awareness of current and upcoming sprints, writing specifications, and removing roadblocks.
Oversee key technical projects by gathering requirements, organizing inter-department communication, and managing deliverables.
Define clear business cases and offer recommendations to the product owner.
Monitor customer satisfaction related to subscription products and ensure smooth hand-off between Sales and Customer Service.
Familiarize yourself with technology used by Sales, Customer Service, and other operational roles to ensure efficient product delivery.
Evaluate the impact of feature and process changes on user experience, customer satisfaction, team efficiency, and profitability.
Oversee documentation of technology flows and operational processes.
Act as a main point of contact to verify technical issues and ensure resolution.
What You?ll Need to Succeed...
Excellent relationship management and communication skills.
A strong ability to write, understand, and communicate technical requirements.
An ability to keep high-level objectives top-of-mind and to accordingly prioritize.
Excellent project management and leadership skills including the ability to organize group efforts and manage projects constraints.
A self-driven working approach with well honed time management skills.
Keen attention to detail and a seasoned ability to recognize patterns.
Excellent critical thinking and analytical skills
Flexibility, creativity, and a mind for innovation.
2-3 years as a Business Analyst or similar experience in the technology industry.
Experience with high traffic websites or enterprise scale technology.
Experience in an agile / scrum environment.
Startup experience or similar broadly defined roles.
Sales or customer service experience.
Experience with common sales and marketing technology.
Compensation: Competitive Salary DOE