Proofpoint NOC Engineer in Draper, Utah
It's fun to work in a company where people truly BELIEVE in what they're doing!
We're committed to bringing passion and customer focus to the business.
As an Operations Engineer, you will be part of an international team that monitors and maintains more than 14,000 servers, and 250 network devices located in more than 8 data centers worldwide. NOC Engineers troubleshoot and resolve routine and complex network, hardware, and OS issues in a timely and efficient manner while maintaining a 99.99% uptime rate for all systems. Given the global nature of our business our Engineers work in a rotating shift pattern.
Monitor internal and production systems and escalating/paging level two engineers.
Work trouble tickets effectively and efficiently and engage Engineering, Support, QA, and other personnel in accordance with established processes and procedures.
Document problem descriptions and provide detailed problem diagnosis with accuracy and in compliance with established practices.
Review and update the status of problems in trouble-ticketing system.
Assist in maintaining Operations documentation including support guides, knowledge base articles, and procedures.
Participate in the transfer of information from one shift to the next.
What you bring to the team
Previous experience of working within a Network Operations Center (NOC) or Operations environment.
Knowledge of Linux (command line).
Previous experience with bash and or Python or other Linux scripting/ programming languages.
Previous experience with monitoring tools (Nagios preferred.) Familiarity with trouble ticketing systems (Jira, lighthouse, Bugzilla, etc.) Experience troubleshooting Linux.
Exceptional interpersonal, communication, initiative, and leadership abilities.
Effective analytical, planning, organizational, and documentation skills.
Proven ability to multitask and prioritize while under pressure.
Experience working with Fortune Global 500, highly integrated, multi-vendor ecosystems with OC to OC communications.
LINUX and/or MS certifications are an asset.
US citizenship required
If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!
At Proofpoint, we have a passion for protecting people, data, and brands from today’s advanced threats and compliance risks. We hire the best people in the business to:
Build and enhance our proven security platform
Blend innovation and speed in a constantly evolving cloud architecture
Analyze new threats and offer deep insight through data-driven intel
Collaborate with customers to help solve their toughest security challenges
We are singularly devoted to helping our customers protect what matters most. That’s why we’re a leader in next-generation cybersecurity—and why more than half of the Fortune 100 trust us as a security partner.
Proofpoint is an equal opportunity employer, we hire without consideration to race, religion, creed, color, national origin, age, gender, sexual orientation, marital status, veteran status or disability.