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Goldman Sachs & Co. CIMD - Marcus by Goldman Sachs - Product Manager, Feature Design Associate, Richardson, TX/Draper, UT in Draper, Utah

MORE ABOUT THIS JOB

CONSUMER AND INVESTMENT MANAGEMENT DIVISION (CIMD)

The Consumer and Investment Management Division includes Goldman Sachs Asset Management (GSAM), Private Wealth Management (PWM) and our Consumer business (Marcus by Goldman Sachs). We provide asset management, wealth management and banking expertise to consumers and institutions around the world. CIMD partners with various teams across the firm to help individuals and institutions navigate changing markets and take control of their financial lives.

CONSUMER

The firm’s Consumer business, Marcus by Goldman Sachs, combines the entrepreneurial spirit of a startup with more than 150 years of experience. Today, we serve millions of customers across multiple products including lending, deposits, financial tools, and our partnership with Apple on Apple Card. We use innovative design, data, engineering and other core capabilities to provide customers with powerful tools and products that are grounded in value, transparency and simplicity. As we build a leading digital consumer bank and expand into new products and partnerships, we are looking for leaders and individual contributors to join our team.

RESPONSIBILITIES AND QUALIFICATIONS

Responsibilities:

  • Focus is on UI/UX for Agent and Operation screens enabling efficient and comprehensive service to the customer

  • Pick up or write JIRA tickets to create capabilities in the channel/endpoint

  • Write requirements for all functionality/capabilities to be enabled in the channel

  • Sequence and manage builds to enable full functionality/capability in channel

  • Coordinate the use of application developers (engineers) who will build the desired functionality/capabilities in channel

  • Create additional features/capabilities that may not be included in a squad (WFM, Co-browse, last contact, etc.)

  • Engage with the Product Feature Owners to better understand functionality through discussion of user cases and customer journeys provided

  • Collaborate with other product managers and designers to ensure cohesiveness of the overall customer experience

  • Articulate product features and requirements to different audiences (from development teams to program leadership)

  • Define and help design new features to be built, write user stories with detailed acceptance criteria and groom stories with developers and designers

  • Implement strategy, design (UX) and use of endpoint/channel

  • Work directly with Agent UI/UX designer to ensure that the design is aligned to requirements

Basic Qualifications:

  • 3-7 years of product management experience in a fast-paced, agile product development environment

  • Desire to work in a fast paced environment, consistently adhering to strict deadlines and evolving priorities

  • Proven ability to create Business Process Maps & operating procedures

  • Experience creating technical documentation

  • Ability to create comprehensive training materials

  • Experience in the creation of business policies

  • Proven capability to coordinate UAT/QM to validate functionality

  • Experience in Agent UI/UX development

  • Proficient in Jira or similar applications

  • Ability to work in a highly collaborative environment with heavy emphasis on teamwork

  • Excellent attention to detail and communication / presentation skills

ABOUT GOLDMAN SACHS

ABOUT GOLDMAN SACHSAt Goldman Sachs, we commit our people, capital and ideas to help our clients, shareholders and the communities we serve to grow. Founded in 1869, we are a leading global investment banking, securities and investment management firm. Headquartered in New York, we maintain offices around the world.We believe who you are makes you better at what you do. We're committed to fostering and advancing diversity and inclusion in our own workplace and beyond by ensuring every individual within our firm has a number of opportunities to grow professionally and personally, from our training and development opportunities and firmwide networks to benefits, wellness and personal finance offerings and mindfulness programs. Learn more about our culture, benefits, and people at .We’re committed to finding reasonable accommodations for candidates with special needs or disabilities during our recruiting process. Learn more:

© The Goldman Sachs Group, Inc., 2020. All rights reserved.Goldman Sachs is an equal employment/affirmative action employer Female/Minority/Disability/Veteran/Sexual Orientation/Gender Identity

Location(s)US-UT-Draper

Job ID2020-64486

Schedule TypeFull Time

LevelAssociate

Function(s)Consumer Banking

RegionAmericas

DivisionConsumer and Investment Management Division

Business UnitUS Deposits

Employment TypeEmployee

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