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Henry Schein, Inc. Sr Software Implementations Project Manager I - Enterprise in American Fork, Utah

Henry Schein One delivers connected dental software and services, combined with expert business coaching, to help practices improve every aspect of practice management and grow profits. Our platform for integrated applications lets dental technology connect, share data and automate more tasks, creating a new digital workflow that helps teams work smarter and more efficiently. Our advanced integration improves each stage of the patient experience – from first contact and scheduling, to delivery of treatment and recurring care. Henry Schein One unifies market-leading software, web tools, support, and patient services into the one platform that is a standard for connecting all practice dental technology.


  • * This position is responsible to plan, execute, and oversee the project management activities related to the implementation of Henry Schein practice management Enterprise software and services to customersincluding mid-size to large group practice locations in private, public and government sectors.**


  • Plan, lead, organize and control projects from beginning to end
  • Serve as a primary point of contact for both internal and external customers during all phases of the implementation project to achieve defined success, including the recognition and handling of escalated customer issues. Set appropriate customer expectations
  • Ensure timely and effective customer service expectations are met and/or exceeded at all times
  • Overall responsibility for quality of deliverables**
  • Overall responsibility of deliverables according to project timelines in order to ensure revenue recognition according to forecast**
    • Lead “Current State and Future state” consulting assessments around functionality and/or processes*
  • Communicate with C-Level management both internally and externally
  • Manage multiple/simultaneous implementation projects Resolve advanced customer escalations
  • Track all correspondence and completed tasks to provide accurate record of account/project history
  • Professionally establish strong working relationships with other people and teams
  • Advancedprofessional experience with both client/server and cloud based (SaaS) applications and services
  • Advancedprofessional experience with regulatory compliance and requirements including HIPAA
  • Expert level experience with project management. Responsible for providing Engagement Managers and/or clients with updated implementation plans, which may include project schedules, project plans, benchmark metrics, communications documents, etc.
  • Recognize and provide input into process improvement
  • May participate in special projects or other duties as assigned
  • Responsible to work toward and assist in the achievement of individual, team, department, and company goals


  • * Typically5 to 7or more years of increasing responsibility in terms of any applicable professional experience.


  • * Typically a Bachelor's Degree or global equivalent in related discipline.Master's degree or global equivalent a plus.May hold one or more industry certifications; professional certification may be required to advance.**


  • Strong understanding of industry practices**
  • High proficiencywith tools, systems, and procedures
  • Goodplanning/organizational skills and techniques
  • Good decision making, analysis and problem solving skills with ability to multi-task
  • Strongverbal and written communication skills
  • Good presentation and public speaking skills
  • Goodinterpersonal skills
  • Goodconflict resolution skillsand ability to deliver difficult messages**
  • Ability to build partnerships at all levels within the company, begin to build partnerships externally* · *Resolve complex issues in effective ways


· Excellent customer service skills · Excellent organization skills · Excellent ability to professionally understand and diffuse stressful situations * Excellent computer skills including Microsoft Office applications, CRM, SaaS applications, and internet browsers · Excellent technical skills including (Network configurations, WANs, Citrix, Virtual Server, 3rdparty ISPs, Windows SQL Server, hosted solutions, etc.)* * Excellent verbal and written communication skills including both inbound and outbound phone calls · Excellent documentation skills · Professional appearance and presentation skills required · Practice management software and services including Henry Schein solutions experience preferred * *Project management experience and/or certifications (CAPM, PMP, Project , etc.) required


  • Earn generous PTO (Paid Time Off)
  • Seven Company Paid holidays
  • Competitive Medical, Dental, and Vision benefits
  • 401K with competitive company match
  • Flexible Spending Account (FSA)
  • Life Insurance, Short and Long Term Disability, AD&D

/ Henry Schein, Inc. is an Equal Employment Opportunity Employer and does not discriminate against applicants or employees on the basis of race, color, religion, creed, national origin, ancestry, disability that can be reasonably accommodated without undue hardship, sex, sexual orientation, gender identity, age, citizenship, marital or veteran status, or any other legally protected status./

/For more information about career opportunities at Henry Schein, please visit our website at://www.henryschein.com/careers//./


/ //CC://010099990000.2815.0767/

Title: Sr Software Implementations Project Manager I - Enterprise

Location: UT-American Fork

Requisition ID: R114878